From public models on personal phones to an authorized internal environment
Challenge
- R&D area with no AI strategy or owner.
- Shadow AI: free LLMs from personal phones, with no criteria for writing prompts or evaluating answers.
- Generational resistance; IT with no security policy.
Action
- Maturity diagnosis and AI alignment workshop.
- Prioritization of processes suited to automation.
- Separate teams for those who design prompts and agents and those who evaluate them.
Result
- Approved roadmap of 12 processes prioritized by ROI, benefit and effort.
- Authorized internal LLM environment, built with IT, which replaced the use of public models.
- AI integrated into the competency matrix; maturity from level 1 to 3.
Scope and status
Scope: one R&D area. Governance case, no financial figure. Client anonymized.
Other cases
Make-to-order industrial manufacturer (electrical cable) From quoting in 16 days to quoting in 2 B2B IT infrastructure and security provider From 67% to 94% operational continuity
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