From 67% to 94% operational continuity
Result Before After
Operational continuity
Before
67%
After 94%
First-contact resolution
Before
14%
After 71%
Critical incidents within SLA
Before
47%
After 94%
Customer response time
Before
3 days
After 2.5 hours
- +57%Revenue, Jan to Jun 2026 vs. Jan to Jun 2025
Scope and status
Case anonymized by sector.
Other cases
Make-to-order industrial manufacturer (electrical cable) From quoting in 16 days to quoting in 2 Subsidiary of an electrification multinational (R&D area) From public models on personal phones to an authorized internal environment
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